Mattress, Holaki Gel Memory Foam with Bamboo Charcoal Silicone Mattress in a Box, Medium Firm, CertiPUR-US
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Mattress, Holaki Gel Memory Foam with Bamboo Charcoal Silicone Mattress in a Box, Medium Firm, CertiPUR-US
Product Details
Experience pure comfort with the Holaki Green Tea Memory Foam Mattress, crafted with multi-layer foam technology to deliver adaptive support and long-lasting freshness.
The top layer of bamboo charcoal gel-infused memory foam gently contours to your body, relieving pressure points and promoting airflow for a cooler, cleaner sleep. A middle comfort layer provides soft transition support, while the high-density base foam ensures durability and stability throughout the night. Encased in a luxurious knitted fabric cover with a soft-touch top and anti-slip bottom, this mattress stays securely in place while offering a smooth, breathable surface. The green tea and bamboo charcoal infusion naturally neutralizes odors and moisture, creating a calm, refreshing sleep environment.
Delivered compressed and rolled in a compact box, this mattress is easy to move, set up, and enjoy. Just unbox, unroll, and let it expand fully within 48–72 hours for your perfect night’s sleep.
➤Specifications:
-Mattress Size: Twin
-Product Dimensions: 75" L x 39" W x 10" H
-Weight Capacity: 500 lbs
-Product Weight: 41.2 lbs
-Material: Polyester, Gel Memory Foam, High Density Foam
-Infusion: Bamboo Charcoal & Green Tea
-Firmness: Medium Firm
-Cover Fabric: Knitted Polyester (Soft, Breathable, Zippered)
-Base: Non-slip bottom with fire-resistant inner liner
-Certifications: CertiPUR-US Certified, OEKO-TEX Certified Cover
➤Package Included:
1x 10" Memory Foam Mattress
➤Notice:
Due to manual measurements, some reasonable errors may occur. Actual color may vary slightly from the photo due to lighting and monitor display effects.
➤Professional Customer Service:
We guarantee 100% quality for this mattress and are committed to providing you with the best shopping experience. If any parts are damaged or missing, please contact us with photos or videos. We are always here to serve you and provide the best solution.
The mattress comes rolled and compressed for easy shipping. Simply unpack and allow the mattress to expand for approximately 72 hours to reach your desired size.
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【Green Tea Infused Support System】Naturally refreshing and odor-resistant, the green tea–infused foam layers help maintain a balanced, healthy sleep environment every night.
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【Adaptive Pressure Relief】The responsive memory foam conforms to your body’s curves, cushioning the shoulders, hips, and back while maintaining ideal spinal alignment.
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【Durable Multi-Layer Construction】Engineered with supportive base foam and soft transition layers for balanced comfort, long-lasting durability, and reduced motion transfer.
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【Breathable & Removable Knitted Cover】The premium zippered fabric cover combines a smooth top, textured sides, and an anti-slip bottom for all-around stability and easy maintenance.
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【Bamboo Charcoal Gel Memory Foam Comfort】Infused with cooling gel and bamboo charcoal, the top layer promotes freshness, temperature regulation, and pressure relief for a cleaner, cooler night’s sleep.
Shipping
Shipping Policy
Thank you for choosing Holaki! We are committed to providing clear and efficient logistics services. Please carefully review the following policies.
Order Processing Time
- It is the time from when your order is placed (and payment confirmed) until we hand it over to the carrier.
- All orders are processed, packaged, and prepared for shipment within 2-3 business days.
- Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
- Our warehouse operates Monday–Friday during standard business hours (excluding holidays).
Shipping Time
- All products ship from our U.S. warehouse.
- Standard shipping takes 5-10 business days (excluding processing time).
- Minor delays may occur in remote areas or during peak holiday periods.
Note: Shipping times are estimates only. Actual delivery may be affected by weather, high shipping volume, carrier issues, or unforeseen circumstances. Total Delivery Time = Processing Time + Shipping Time
Shipping Methods & Tracking
- We partner with reliable carriers including UPS, FedEx, and USPS.
- Once your order ships, you will automatically receive a shipping confirmation email containing your tracking number.
- You can monitor your package’s progress at any time using the provided tracking link.
- Tracking information usually updates within 24–72 hours (may take longer during busy periods or holidays).
Shipping Zones
- We currently ship only to the continental United States (excluding Alaska, Hawaii, Guam, and other U.S. territories).
- If your shipping address is in an unsupported area, we will contact you before processing the order to discuss possible solutions.
- We do not ship internationally at this time. Thank you for your understanding.
Shipping Fees
- Orders over $60: Free shipping
- Orders under $60: Flat rate of $9.90
- No hidden fees or surcharges.
Shipping Delays
Delivery times may be extended due to factors beyond our control, such as:
- Extreme weather or natural disasters
- Carrier delays or operational issues
- Peak shopping seasons (e.g., Black Friday, Christmas)
- Incomplete or incorrect delivery addresses
If your order is significantly delayed, please contact us immediately — we’ll check the status with the carrier and assist you promptly.
Address Changes
- If you need to modify your delivery address, please contact us within 12 hours of placing the order.
- Once the order enters the shipping process (label created), address changes are no longer possible. In such cases, please contact the carrier directly.
Contact Us
For any questions about shipping, tracking, or your order, feel free to reach out:
Phone: +1 6072308528
Email: support@holaki.co
Address: 6635 S Dayton St, Ste 310
Greenwood Village, CO 80111
We will respond as quickly as possible and help resolve any issues. Thank you for shopping with Holaki!
Refund policy
Refund & Exchange Policy
Welcome to Holaki. We are committed to providing our customers with a clear and transparent return and refund process. Please carefully review the following policy.
1.Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must:
- Be in the same condition as when received
Be in the original packaging
Include the receipt or proof of purchase.
2. How to Initiate a Return
To return an item, please contact our Customer Support team:
📧 support@holaki.co
Once your request is approved, we will provide you with:
A return address within the United States
Detailed return instructions
⚠️ Items returned without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at: support@holaki.co.
In such cases, we will cover the return shipping cost.
We will assess the issue and arrange for a replacement or refund based on the circumstances.
4. Return Shipping Costs
Non-quality-related returns (e.g., change of mind):
Customers are responsible for return shipping costs.
Quality-related issues (damaged, defective, or incorrect items):
We will cover return shipping costs.
Original shipping fees (if applicable) are non-refundable.
5. Non-Returnable Items
The following items are non-returnable:
Clearance items
Gift cards
Custom or personalized products
Perishable goods
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us before initiating a return.
6. Exchanges
The fastest way to receive alternative items is:
Please follow the above process to return the original item.
Once your return is approved, place a new order.
7. Refunds
After receiving and inspecting your return, we will notify you of the approval status.
Approved refunds will be processed back to your original payment method.
Refunds will be completed within 10 business days of approval.
Please note that banks or credit card companies may require additional time to complete the refund.
If it has been more than 15 business days since your refund request was approved, please contact us at: support@holaki.co.
Exchange Policy
Thank you for choosing our products. To ensure your shopping experience, we have established the following exchange policy. Please read carefully before requesting an exchange.
1. Eligibility for Exchange
We support exchange requests under the following conditions:
- Exchange request submitted within 14 days of delivery receipt
- Item is unused, uninstalled, stain-free, and undamaged
- Item retains complete original packaging (including accessories, manuals, labels, etc.)
Non-customized items; non-clearance/discounted items
⚠️ Exchanges cannot be processed for items showing signs of human damage or obvious usage.
2. Non-Exchangeable Situations
Exchanges are not supported under the following circumstances:
Exceeding the exchange request period
Customized products / personalized products
Clearance, discounted items, or products labeled “non-returnable/non-exchangeable”
3. Exchange Process
First, contact our customer service team via email:
support@holaki.co
Provide the following information:
Order number
Reason for exchange
Product photos or video (if issues exist)
After confirmation that the exchange meets requirements, customer service will provide the exchange address and instructions.
Do not return the item without prior confirmation, as it may not be processed.
4.Shipping Fee Policy
Quality Issues / Incorrect Items:
We cover all shipping costs for both return and replacement.
Non-Quality Issues (Personal Reasons):
For subjective reasons (e.g., dislike, wrong size/model),
customers are responsible for all shipping costs.
5. Replacement Timeline
After receiving and inspecting your returned item,
we typically ship the replacement within 3–7 business days.
Delivery times for replacement items depend on actual carrier processing times.
6. Important Notes
Replacements are limited to the same product model with different specifications/sizes (if in stock).
If the requested replacement item is out of stock, we may suggest a refund or exchange for an equivalent-value item.
This policy applies to orders placed through our official website.
Contact Us
For any questions regarding returns or refunds, please contact:
📧 support@holaki.co