Privacy policy

Privacy Policy Last updated: March 19, 2026

Holaki operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience for home furnishings (the "Services"). Holaki is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process We may collect or process the following categories of personal information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:

• Contact details: Name, address (billing and shipping), phone number, and email address.
• Financial information: Credit card, debit card, payment card details, transaction information, payment confirmation, and related details.
• Account information: Username, password, security questions, preferences, and settings.
• Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and purchase history.
• Communications: Information you provide in customer support inquiries, emails, or other interactions with us.
• Device and usage information: IP address, browser type, device identifiers, network details, and data about how you interact with or navigate the Services (e.g., via cookies and similar technologies).

2. Personal Information Sources We collect personal information from:

• Directly from you: When you create an account, place an order, communicate with us, or provide information voluntarily.
• Automatically through the Services: From your device and browser when you visit the site, including via cookies, pixels, and tracking technologies.
• From third parties: Service providers (e.g., payment processors, analytics tools), business partners, or other sources that support our operations.

3. How We Use Your Personal Information We use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services: Process payments, fulfill orders (including using shipping address for delivery), manage accounts, send order confirmations and updates, handle returns/exchanges, remember preferences, and personalize your shopping experience (e.g., product recommendations).
• Marketing and Advertising: Send promotional emails, texts, or other communications, and display targeted ads based on your activity (you can opt out as described below).
• Security and Fraud Prevention: Authenticate accounts, detect and prevent fraud, ensure secure payments, and protect our Services.
• Communicating with You: Respond to inquiries, provide customer support, and maintain our relationship.
• Legal Reasons: Comply with laws, respond to legal requests, enforce policies, or protect rights and safety.

4. How We Disclose Personal Information We may disclose your personal information to third parties in these circumstances:

• Service providers and vendors: Including Shopify and others for payment processing, order fulfillment, shipping, analytics, cloud storage, and customer support.
• Business and marketing partners: For personalized advertising and promotions (you can opt out of targeted advertising at the link provided in Section 7).
• When you consent or direct us: E.g., sharing shipping details with carriers.
• Corporate transactions: In mergers, acquisitions, or similar events.
• Legal compliance: To respond to subpoenas, court orders, law enforcement, or protect rights/safety.

5. Relationship with Shopify The Services are hosted and powered by Shopify. Data you provide is transmitted to and processed by Shopify (and potentially in other countries) to deliver and improve the Services. Shopify may use aggregated data across merchants for enhanced features. Shopify is responsible for certain data processing; for details on their practices and your rights, visit the Shopify Consumer Privacy Policy and exercise rights via their Privacy Portal.

6. Children's Data The Services are not directed to children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided us with data, contact us immediately to request deletion.

7. Your Rights and Choices Depending on your location, you may have rights including:

• Access/Know: Request a copy of your personal information.
• Delete: Request deletion of your data.
• Correct: Request correction of inaccurate data.
• Opt-out of Sale/Sharing/Targeted Advertising: Opt out here (link: [insert opt-out page if available, e.g., /pages/data-sharing-opt-out]; we honor Global Privacy Control signals where applicable).
• Communication Preferences: Unsubscribe from marketing emails via the link in our emails (non-promotional emails about orders/accounts continue).

To exercise rights, contact us (details below). We may verify your identity before processing requests and will respond as required by law. We do not discriminate for exercising rights.

8. Security and Retention We implement reasonable security measures, but no system is completely secure — we cannot guarantee absolute security. Information in transit may not be fully protected. We do not store credit card information on our servers; all payments are processed through Shopify’s secure, PCI-compliant gateway.

We retain personal information as long as necessary for business purposes (e.g., account maintenance, order fulfillment), legal obligations, dispute resolution, or policy enforcement.

9. International Transfers Your information may be transferred to, stored, and processed outside your country (including by Shopify and partners). For transfers from the EEA/UK, we rely on Standard Contractual Clauses or equivalent mechanisms where required.

10. Changes to This Privacy Policy We may update this policy to reflect changes in practices, technology, or law. Changes will be posted here with the updated "Last updated" date. Continued use of the Services after changes constitutes acceptance.

Contact Us For questions, rights requests, or concerns about this Privacy Policy: Holaki Customer Support Email: support@holaki.co Phone: +1 (607) 230-8528 Address: Holaki, 2301 Blake St, Suite 161, Denver, CO 80205, United States